Shipping policy
FREE WORLDWIDE SHIPPING
Every order ships free, with no minimum spend and no code needed. The discount is applied automatically at checkout.
PROCESSING TIME
Orders are processed within 1–3 working days (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or holidays are processed the next working day. You'll receive a confirmation email when your order is placed, and another when it has been dispatched.
ESTIMATED DELIVERY TIMES
After dispatch, typical delivery times are:
• United Kingdom: 5–10 working days
• Europe: 7–15 working days
• United States, Canada and rest of world: 10–20 working days
Delivery times are estimates and are not guaranteed. Busy periods such as Black Friday and Christmas, bad weather, and customs checks can cause delays.
WHERE WE SHIP
We currently ship to the countries available at checkout. If your country isn't listed, contact us and we'll let you know if we can help.
ORDER TRACKING
Once your order has shipped, you'll receive an email with a tracking number and link. You can also view your order status under Track Your Order in your account.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the order total and are the customer's responsibility. Customs processing may also add time to your delivery.
ADDRESS ACCURACY
Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, email us as soon as possible. We can update the address if the order has not yet been dispatched.
LOST, DELAYED OR DAMAGED PARCELS
If your order hasn't arrived within the estimated delivery time, or arrives damaged, please contact us with your order number and, for damaged items, photos. We'll work with the carrier to resolve it and, where appropriate, send a replacement or issue a refund in line with our Refund Policy.
CONTACT US
Questions about your delivery? Email support@zenithvault.store and we'll be happy to help.